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Privacy policy


Premium Factory is a simplified joint stock company with a capital of 40.000 euros, registered in the trade and companies register of Chalon-sur-Saône under the number 840 703 797, whose head office is located at 1 Route Neuve, 71710 Montcenis – Burgundy – France (“Premium Factory” or “We”) which proposes an online store allowing to buy physical goods according to the general conditions of use (

Premium Factory processes personal data about you as a data controller in the context of the use of the online store it operates, (the “Site”) in the context of the Services.

Premium Factory respects the privacy and protects the personal data of the users of the Services (the “Data”).

Premium Factory recognizes the importance of maintaining the confidentiality of your Data and is committed to protecting your Data as described in this Privacy Policy. The Privacy Policy may evolve in the conditions specified in paragraph 15 – below.


The subject matter of this policy is to explain to you how we collect, process and use your Data and your rights with respect to the protection of your Data under the Applicable Provisions.


Your data is collected and processed during your use of the Services, and more specifically during :

  • the creation, access and management of your personal space on the Website and the Application ;
  • your identification to access the Services of Premium Factory;
  • the processing of your requests, orders and complaints;

We collect your Data directly from you, at your request and when using the Services.


When you use the Services, we collect the Data listed below:

  • identity and address: this includes your title, your first and last name, your e-mail address, your postal address, the area in which you live, your date of birth and your telephone number;
  • activity and use of the Services: this Data relates to the analysis of your activity on the Site or the Application, such as the type of content you consult, the content you publish, the frequency and duration of your activities, the data resulting from the analysis of the user profile;
  • technical information: this includes the type and name of your operating system, the mac address of your connecting device, the browser used and its version, the language used, the IP address; 
  • your browsing history and activity while using the Services.

The data that you must provide in order to use the Services are indicated as such in the collection forms. If you do not provide this information, you will not be able to access the Services.


We collect your data for the following reasons:

  • to create your user account;
  • to allow you to access the Services and use the features offered;
  • manage and track your use of the Services;
  • to personalize and customize the content of your news feed;
  • send you information that may be of interest to you of a non-commercial nature;
  • to secure your access to the Services;
  • compile statistics on the use of our Services;
  • measure satisfaction, quality and improvement of the Services;
  • and manage the identification and authentication of your use of the Services.

Your Data are intended :

  • to the services and authorized persons of Premium Factory ;
  • to Premium Factory’s service providers;

When you communicate through our Services, personally identifiable information (i.e., information that can be used to contact or identify you) is not visible to the person with whom you are communicating, except for the information you have provided in your public profile (such as your first and last name).

Furthermore, the data may be communicated to any authority legally entitled to know about it, in particular in the event of a judicial requisition from the judicial, police or administrative authorities.


Premium Factory saves your data during the use of the Services as long as you have a user account and for two (2) months after you delete your account.


Your data is stored on the servers of our subcontractor which are necessarily located on the territory of the European Union.

Premium Factory ensures that the security and privacy policies of the service providers it works with are consistent with this Privacy Policy to ensure the security of your Data.


You have the right to access all your Data, and to rectify your Data in case of inaccuracy. You also have the right to object on legitimate grounds to your Data being processed. You also have the right to define directives relating to the conservation, deletion and communication of your data after your death.

You may exercise these rights or ask any questions regarding your Data and its processing by writing to Us at the following address: or by post at the following address

In the interest of confidentiality and protection of personal data, We must ensure the identity of the user before responding to his request, thank you to attach a signed copy of your identity card.

In addition, you can also directly and via your personal space:

  • delete the non mandatory data ;
  • and view, modify, correct, update the data you have entered (except the information communicated to Premium Factory via a third party identification module, such as Facebook, Twitter or G+).

You can also delete your account by sending us a request to the following address:


When you use the Services, cookies may be automatically installed on your browser and terminal. Cookies are blocks of data that are used to record information about your browsing and use of the Services. Premium Factory uses the cookies listed below to analyze how you use the Services and to be able to provide you with customized Services and improve the relevance of the information offered to you. Premium Factory also uses cookies from the sharing buttons allowing you to share content from the Services on other existing social networks.

  • Technical / Strictly necessary cookies These are cookies that are essential for the functioning of the Application and the Website, they allow you to navigate on the Application and the Website in a fluid way, to use the functionalities. When you are connected, these cookies allow us to identify you (session cookies), to show you the right information and to personalize your experience.
  • Statistical / Analytical Cookies (Google Analytics / Jetpack) These cookies allow us to recognize and count the number of visitors and see their browsing behavior when using the Application and the Site. This helps us improve your user experience, navigation and makes it easier for you to find what you are looking for.
  • Performance cookies, these cookies collect information about how you use Premium Factory. They allow us to understand how you interact with Premium Factory, the possible causes of certain errors, and also allow us to test new features. We only use this information to improve the performance of Premium Factory.
  • Functional Cookies These cookies enable specific features on Premium Factory to improve your user experience, such as remembering your choices and preferences (like language) or storing more complex information (like location).
  • Security Cookies We use these cookies to enable and support our security features and to help us detect malicious activity and violations of our Terms of Service. With the exception of “essential” cookies, the installation of these cookies requires your express consent. As such, by continuing your navigation on the Site after having read the cookies banner, you acknowledge having read and accepted the installation of said cookies. Furthermore, cookies can be deactivated at any time, individually or in their entirety, by modifying the appropriate settings in your browser. However, this may prevent you from accessing certain features of the Services. You can manage, disable or enable cookies by changing the settings in your Internet browser by visiting the links below: 

The use of the Website may lead to the installation of some cookies issued by third parties (communication agencies, audience measurement companies, social networks, YouTube, …) which are not controlled by Premium Factory. The emission and the use of cookies by third parties are subject to the privacy policies of these third parties.


Concerned to guarantee the security of your data, Premium Factory takes all the useful precautions that they are physical, logical, administrative or organizational, with regard to the nature of your data and the risks presented by the various treatments, to preserve the security of the data and, to prevent that they are deformed, damaged or that unauthorized third parties have access to them.

As such, we use an SSL encryption protocol for the transmission of data between the terminals and the servers of our service providers and we supervise and manage the access to your information within Premium Factory.

In addition, the password of your login to access the Services must be at least 8 characters long and contain an uppercase letter, a number, and a special character.


Links on the Services may direct you to external sites. In this regard, you should note that the personal data protection policies of these sites may differ from this policy. It is therefore recommended that you read the personal data protection policy of each of the sites concerned.

In any case, Premium Factory cannot be held responsible if the content of one of the sites would violate the legal and regulatory provisions in force.


We reserve the right, at any time, to modify the present Privacy Policy, in particular according to the legal and regulatory context, notably due to the entry into force of the General Regulation on personal data and the doctrine of the Commission Nationale de l’Informatique et des Libertés (CNIL) (France). We will notify you by email or by means of a pop-up message on the Site and the Application when you first log in following a change to these terms. Your use of the Services following such notification will constitute your acknowledgement and acceptance of such changes.

Last modified: May 21, 2020


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