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Company
Premium Factory is the exclusive manufacturer and distributor of Universal Effects | United FX | Premium Fragrances | Premium Fluids | Premium Sanitary | Premium Confetti | Premium Powder. We distribute the Sparkular and Circle Flamme range of machines from Showven.
Designed and manufactured entirely in France in its production unit located in Burgundy at Le Creusot, our products are intended for the creation of Atmospheric Special Effects for the Show, the Leisure and the Event.
Premium Factory products and brands are recognized by the professionals of the Entertainment and Event industry for more than 20 years for their efficiency and reliability.
Used all over the world, in all conditions, Premium Factory products are renowned for their ease of use and their versatility. An asset to answer the numerous needs related to the Event Industry.
Premium Factory relies on more than 35 years of experience through its founder and Technical Director R&D, Jean-Yves PIZZINI. An institution more than a company, our teams are passionate about their job and integrate all their expertise to your service.
Our development requirements are particularly high for all our products, both in terms of the choice of materials and assembly techniques. Driven by a bold mindset, we create products that transcend market performance to offer you optimal results.
The best recipes are made from the best resources, which is why our products are made from the highest-performing components available on the market for long-term use.
We are constantly striving to improve and learn from our employees. Our goal is to offer the best possible quality to all our customers. To make this work we are constantly listening to you and we appreciate exchanging with you about the functionality of our products.
Payment options
You can pay for your purchases online via the following secure payment options:
- BLUE CARD
- VISA
- MASTERCARD
- PAYPAL
- BANK TRANSFER
- ADMINISTRATIVE TRANSFER
- SOFORT
- ALIPAY
- GIROPAY
- iDEAL (The Netherlands only)
- BANCONTACT (Belgium only)
Delivery
To track your order, go to your account at www.premiumfactory.eu
DELIVERY OPTIONS :
Several delivery options are available depending on the speed of delivery, the volume to be delivered and the destination country (international delivery possible). When finalizing your order online, several modes of transport are available to you:
- Parcel delivery service in 24 to 48 hours
Up to 5 parcels from 1 to 30kg (depending on your geographical area¹).
- Delivery of pallets by carrier
From 1 to 5 pallets for a total weight of 5000Kg maximum (only for continental Europe of the EU² economic zone).
- Delivery of large packages
Beyond 5 pallets, the cost of transport is established on request.
- Collection from PREMIUM FACTORY warehouse
You can also pick up your order directly from the PREMIUM FACTORY warehouse (to be selected when finalizing your order). On the day of collection, you will be asked to provide your order number and proof of identity.
If you are not satisfied with the offers and shipping costs proposed online, check the “SHIPPING COST” box to receive a new offer by e-mail.
The delivery times are indicated as an indication on the product pages during your navigation on the online store, they will be specified during the validation of your order by our commercial team which will communicate you your ” AR OF ORDER ” (acknowledgement of receipt of order).
¹ Delivery 24/48h in Metropolitan France only, 96h for Corsica and the Islands. In Europe and in the DOM TOM the delay is from 2 to 7 days following the countries of destination.
² For deliveries in pallets, the delay is from 24 to 72h on France and from 1 to 10 days on continental Europe. Outside Europe, the delay is variable according to the mode of transport requested and negotiated and following the INCOTERMS. Outside Europe, the transport is not proposed by the online site.
³ The offers and costs of transport proposed online do not concern the following geographical areas: mountain area, islands, Great Britain, Switzerland, Norway, Lichtenstein and all the countries which are not part of the EU.
Missed deliveries
In case of absence during the delivery, a notice of passage will be delivered to you by the carrier. To fix a new delivery date, contact the carrier or directly Premium Factory by phone at +33 (0) 805 69 13 27 (not surcharged).
If the delivery date indicated in your e-mail of shipping notice is exceeded, please contact the customer service sav@premiumfx.eu for France and aftersales@premiumfx.eu for the international. We will check with the carrier and do our best to ensure that your order is delivered as soon as possible.
Damaged or defective products
Upon receipt of your order, if you notice that its contents are damaged or defective, please contact the after-sales service sav@premiumfx.eu for France and aftersales@premiumfx.eu for international or by phone at +33 (0) 805 69 13 27 (not surcharged).
Return and after sales service
You have noticed a defective product, a broken part, contact our after-sales service:
- by email at sav@premiumfx.eu for France and at aftersales@premiumfx.eu for the international
- by phone at +33 (0) 805 69 13 27 (not surcharged).
How to know if your product is still under warranty ?
The warranty period for products is 3 (three) years from the date of the invoice.
For non-food liquid consumable products, the warranty period is 1 (one) year from the date of the invoice provided that the packaging has not been opened.
What is the procedure for taking charge of your after-sales service?
When you notice a malfunction or a broken part, contact the after-sales service at the address and number indicated on this page.
Specify precisely the malfunction(s) found.
For a warranty claim, it will be necessary to provide a copy of the invoice proving the date of purchase.
Support under warranty :
If the malfunction is subject to one of the warranties mentioned in our Terms and Conditions, you will be given a return slip to send back your product(s) for repair. The cost of returning the product(s) is at your expense and will be refunded to you upon validation of the warranty by our technical services.
Upon receipt of your product(s), we will proceed with the repair or replacement of the product(s), the return shipping costs will be at our charge.
The processing time will be communicated to you within 3 to 5 days after receipt of your product(s).
Out-of-warranty support :
If the malfunction is not subject to warranty coverage, you will be responsible for the cost of shipping the product(s) back to the Seller and then returning them to the destination of your choice.
Upon receipt of your product(s), an estimate of the work to be done, including the cost of shipping the product(s) back to your home and the time required to process the after-sales service for your product(s), will be established within 3 to 5 days.
